QUESTIONS QUESTIONS QUESTIONS BUILD ON OUR EXPERIENCE
Find answers to common enquiries in our Frequently Asked Questions section. You’ll find useful information about our Products and Services, leaving you to concentrate on making the right decision for your next Home Construction or Renovation project.
With an industry and product catalogue as diverse as ours, it’s hard to include everything, but we’ve tried to cover each some important aspects of each department. If you have suggestions for edits or items you feel we should include in this section, we’re all ears. Simply email us with your comments.
How do I get to your store?
We are located at 2650 Mary Hill Road, Port Coquitlam, BC, V3C 3B3, CanadaGET DIRECTIONS
Do you have any other locations?
At present, our only bricks and mortar location is at 2650 Mary Hill Road, Port Coquitlam, BC, V3C 3B3, Canada.
We try to make as many of our products available online as possible and if you are unable to make it to our store, this does not prevent us from doing business with you.
Use our handy Request-A-Quote feature to submit an enquiry for any of the products that you see on our website (other other relevant products that you think we might be able to find for you) and we will respond within 24 hours. With our handy Make-A-Payment feature, you can pay for goods from the comfort of your own home.
How big is your store and lumber yard?
Yard = 4 Acres
Store = 20,000 sq.ft
Do you Deliver?
We offer a local ‘curb-side’ delivery service with a range of options depending on your delivery requirements.
For Building and Construction Materials, we operate a fleet of Flat-deck trucks mounted with cranes with reaches ranging from 45 – 70ft
For product samples and smaller items, we provide a courier service with a variety of options to expedite the service.
We also make deliveries out of province and into the United States via our LTL partners.Find out More
I've placed my order. How soon can I get it delivered?
Generally, we require 24 hours notice to schedule a delivery.
In some cases, you can place an order and have it delivered the same day.
However – there are factors that may affect order processing and delivery scheduling:
- Special Order Items – some products may take days or even weeks before they are available for delivery
- Large Orders that require time to ‘build’
‘First out’ or early morning deliveries tend to be in highest demand. If you know you are going to have a crew standing by waiting for materials to arrive on-site, plan ahead and place your order with plenty of notice and book a time-slot as far ahead as possible.
Do you Install?
POCO Building Supplies does not offer an in-house Installation Service.
However – we do have access to a large database of Builders, Renovators and Contractors, who we can recommend specific to your project requirements. It is up to you to make the decision about who you feel is the best fit for you.
Please note that any work carried out, contracts or arrangements made between you and 3rd party companies have nothing to do with POCO Building Supplies and we hold no liability for work carried out by others on materials we supply.
Do you offer Contractor Discounts?
As a Contractor, you can enjoy the benefits of 95+ years of Customer Service Excellence. We provide expert advice, helping you manage your project from quote to delivery – leaving you to focus on what you do best. You’ll enjoy considerable Discounts on an extensive range of Building Materials, Home and Yard Improvement Products with helpful advice on how to get the best results. Find out more about opening an account – and start Building on our Experience today!
- Contractor Discounts & Job Pricing
- Dedicated Account Manager
- Estimating Service
- Priority Delivery & HIAB Service
I don't live nearby - can I buy online?
We conduct a large amount of business online, primarily through our Request-A-Quote feature. Online enquiries are passed on to experts in our sales team, and business is usually conducted via email – or by phone, as required. We can help you refine your material lists and schedule a delivery that suits you, and with our secure Make-A-Payment feature, you can process payment directly through our website, from the comfort of your own home.
What is your policy on returned goods?
RETURN OF GOODS POLICY
- Errors, omissions or defects must be reported to sales staff within 24hrs of delivery.
- Any returned goods, whether stock items or special orders may be subject to up to a 30% restocking charge.
- Only materials in sellable condition may be returned.
- Products must be clean, free from defects and where possible in their original packaging.
- No returns after 30 days from the date of purchase.
- All returned material is subject to review or inspection by sales staff or in some cases a member of management prior to any credit being issued.
Do you price match?
In order to price match, we require one of the following:
- a copy of a printed offer or flyer with the advertised price and the terms & conditions offered
- a written quotation detailing the pricing of a competitor
We reserve the right:
- not to price match
- to match all prices on any competitor quotes
Do you offer a warranty?
POCO Building Supplies does not offer any services where a warranty might be applicable – and we do not manufacture any of the products we sell.
However, many products we supply come with a limited warranty offered by the manufacturer. As a supplier of warrantied products, we accept fully our responsibility in the chain of custody under said warranty and will support any claims as an intermediary between manufacturer and consumer.
Do you sell Windows and Doors?
What does SPF stand for?
The SPF lumber is a combination of Canadian Spruces, Pines and Firs growing in different regions of the country. All yield high grade timber with relatively small, sound tight knots. Western SPF lumber tend to be available in larger sizes than eastern SPF due to the climate and size of logs. Eastern SPF trees are very slow grown with exceptional strength properties. Lumber produced from spruce-pine-fir species is marketed together as SPF.
What is Board-foot / Board-measure?
A Board-foot is a specialized unit of measure for the volume of lumber in the United States and Canada. It is the volume of a one-foot length of a board one foot wide and one inch thick. Board-foot can be abbreviated FBM (for “foot, board measure”), BDFT, or BF. To calulate Board Measure of a plank use the formula:
Thickness x Width x Length / 12 = FBM
Is your lumber local?
Working with a variety of mills and wholesalers throughout B.C. our SPF Lumber, Western Red Cedar are sourced from mills in Canada. Some Yellow Cedar originates in Canada whereas other logs are sourced from the US. All SPF lumber is stamped and graded and along with our Cedar products are harvested using sustainable forestry practices.
Our range of Hardwood Decking originates from mills in Indonesia (Batu) and South America (Ipe and Tigerwood). All of our hardwoods are Lacey Act compliant and harvested legally under strict forestry guidelines using sustainable practices.
Composite & PVC Decking
Composite vs PVC Decking - which is better?
Both Composite & PVC Decking Products are covered by similar warranties and offer similar low-maintenance performance benefits. Both are easy to install and require relatively little maintenance. Composites (Trex, TimberTech, MoistureShield or Fiberon) contain recycled wood and plastic and are heavier than PVC’s (AZEK or Fiberon), which contain no organic material whatsoever – but therefore more expensive to manufacturer and have a higher price point.
To help you make the right decision about which product is best for you, we have written and informative Blog post on the subject…
Which composite decking brand is better?
Trex, TimberTech, MoistureShield, Azek and Fiberon Decking all offer similar performance benefits when compared to softwoods like Cedar or Pressure Treated Decking. As we supply all of the above brands (and more) we do not determine one to be better than the other.
From our experience, our customers generally carry out their own research to establish which brand they align to, but in more simpler terms, when it comes to selecting the product to lay down on your new deck – more often than not it comes down to price, colour and grain pattern and texture. We have a complete range of samples available in-store, along with product literature, and friendly, helpful advice from our expert staff to help you make the right decision.
How should I clean my Composite or PVC Deck?
Both Composite and PVC Decking offer a range of low-maintenance performance benefits, but in order to keep your new deck clean and safe and to ensure the product performs as intended, it’s important to carry out some seasonal maintenance.
Clean your deck with mild detergent and water, agitating the grain with a medium bristle deck brush that will pull any silt, dirt or mildew from the surface texture.
Rinse with a garden hose and allow to dry naturally. If you choose to use a pressure washer, keep the nozzle at least 12″ from the surface and use a low/medium PSI pressure to avoid damaging the surface.