WHY CHOOSE POCO BUILDING SUPPLIES? Our service excellence is almost a century in the making
We’ve been dedicated to serving the needs of our customers for over 96 years. Simply put, Customer Service is the foundation of our business and our unwavering commitment to service excellence has earned the loyalty of our clients and kept us in business for almost a century. Your testimonials and online reviews – help us grow business one customer at a time. Whether you’re a Contractor, Renovator or Homeowner, you’ll appreciate both our selection and competitive prices, but above all you’ll value our top-notch service and expert advice. We’re here to help you find what you need and also to help solve any challenges you encounter along the way, but that’s not all. At POCO Building Supplies, we recognize that talking about our business is perhaps not as valuable to you as when you hear the opinion of someone outside of the business. Our online profile speaks for itself, so if you’re new to us, then check out what some existing customers have to say about their experience…
“I’M A FAN FOR LIFE”
“After 15 years of fighting with stain on a treated deck, I took the plunge and went to TimberTech composite. The product has come a long ways since the early days, and is now a much more affordable, durable and attractive solution than ever before. I learned so much from Jeff, Dustin and the team at POCO Builders that helped me build a deck that I’m sure will last far longer than the warranty! Great people, awesome expertise, and friendly service. I’m a fan for life.”
Rob Kragelj Retail Customer
“helpful and very KNOWLEDGEABLE”
“I am writing to express my appreciation for the excellent customer service that Rick Gauthier provided. I visited the store in June 2014 to comparison shop for a new front door. Rick was very attentive, helpful and very knowledgable about your store’s product line. He seemed genuinely interested in helping me find the right door rather than just being focused on making a quick sale. Due to his attitude and character I decided to purchase from POCO Building Supplies instead of the other suppliers I visited. POCO Building Supplies has created a company that makes customers feel respected and valued and for this reason I will continue to visit your store in the future, as well as recommend it to others”
“I really appreciated the advice”
“From the initial planning stages, until my project was complete, Jake and the staff at POCO Building supplies were there to help guide me through each phase. I really appreciated the advice, and always felt they had my best interests in mind. In fact, Jake never “steered” me towards one product over another, but rather gave me all of the pro’s and con’s, so I could make an informed decision. He also was able to give me tips and techniques that made the project go much smoother. Although their pricing was very competitive, the lasting impression for me was the friendly staff in the yard, at the checkout, and the delivery driver. It was my first time dealing with a local hardware store, and I’ll definitely be using POCO Building supplies for my future projects.”
Jeremy Tessier Retail Customer view Jeremy’s project
“POCO Building Supplies has been my main supplier over the past 30 years and in that time I have received excellent service and advice from every level of their organization. In the construction industry, I am not a “big” player, but have always been treated as if I am their most important customer. I have developed close relationships with many of the staff members and would consider them as friends. I would be very pleased to recommend POCO Building Supplies to any contractor or home owner in need of solid advice and materials for any size of project.”
Jerome Penner Owner – Bedwell Property Services
“Thank you POCO Builders!”
“Thank you POCO Builders!! Your stance shows the values you have and I for one applaud you. I am a business owner (Contractor) and currently use you, and will continue to use you exclusively, for all my supply needs. There are other local suppliers (Rona, Haney Builders, Canadian Tire, and more) who have not responded to their side on this controversial stance, and until such time as they do, will not be getting any business from us. Thank you for standing up and letting your voice be heard!”
SANDY MORGENSTERN – 5-star review
A simple email inquiry turned into a great experience. I had contacted several companies in search of Tigerwood decking and POCO Building Supplies was the only one able to meet my needs. My list of questions was answered quickly, but it was the details in the thoughtful, knowledgeable answers that impressed me most. I was given very good, very real advice on how I could stay within my budget without compromising the look or feel of my project. The price was where it needed to be to make me feel good about my purchase, and delivery was on time, as promised. Our deck project turned out amazing, it looks high-end and my family and I cannot wait for warm weather to enjoy it! What else can I say? I wish we had a POCO Building Supplies in Langley.
Rozalia Veer — 5-star review
Everyone we spoke with today gave us incredible service. Special thanks to Jeff for dropping off a board for me when it wouldn’t fit in the back of my car. I will definitely be coming straight here for my next DIY project supplies instead of any big box store.
Steve BaGs – 5-star review
LISA BOGARDI – 5-star review
West Coast German Shepherd rescue would like to say a big thank you to Port Coquitlam Building supplies for their generous donation and delivery of building materials for the repair of our dog shelter in South Langley. We were thrilled to be delivered plywood and other materials for the repair of our leaking roof. We were in a very urgent situation when this supply company simply asked us for a list of things needed and immediately had them delivered to us within a few days! Thank you So much for your generosity in our time of need. Many dogs here thank you too.
Marc M Lalonde – 5-star review
Thank you Poco Building Supplies. I think it was Don who helped me two years ago with the supplies I needed to build my outdoor rink. All the guys at the back counter are great and very helpful. They know their stuff.
Darlene Towler – 5-star review
June 2017Good alternative to the big box places. Great selection of things you might need find in those more generic shops. You could build a house by shopping just here.
August 2016I will go here for all my hardware and building supply needs. Everyone is super helpful.
December 2016Great knowledgeable staff. Some of their pricing on certain products are better than Home Depot
Christian Loui-Ying – 5 Star Review June 2016 As a non-professional do-it-yourselfer building a deck, the staff at PBS were extremely helpful, and customer service was top notch. Delivery came exactly on schedule. My transaction was done 100% through email, and there were no issues. Communication was always clear. Highly recommend them over big box places like HD.
August 2015I can’t recommend POCO Building Supplies enough. Their customer service is second to none… they’ve gone above and beyond in more ways than I can count while helping us get through a large exterior reno. As a homeowner facing a daunting project, their helpfulness was greatly appreciated.We originally came to POCO Building Supplies for a quote on cedar decking. While their price was slightly higher than another quote we received, I was really pleased with how knowledgeable and helpful their staff were. I told them about the other price I’d been quoted, and they matched it! They gained my loyalty then and there, and we’ve used them for all of our remaining reno purchases since then. Jake, the marketing manager, spent a great deal of time helping us choose railing styles and stain colours that work well with our space, giving us advice on finishing techniques, siding options, and even sent a list of trustworthy tradespeople when we found ourselves in a bind for workers.Our railing delivery was another example of a time they went beyond my expectations. We’d ordered a product that was only partially in stock, but Jake new we were trying to get the railings completed in time for a big party we were having. He worked his tail off and pulled strings to find the remaining products in time, and had them couriered to our house at their own expense. We were so thrilled to have a usable deck for our party, because of Jake’s efforts.As a family-run company, they seem to care a lot about making their customers happy and that comes through in a multitude of ways, from competitive pricing to helpful advice. Regardless of your location in the Lower Mainland, I’d recommend making an effort to visit POCO Building Supplies for your projects.
June 2015As a new local contractor, I was looking for a supplier I could depend on for prompt service, reliable prices, and someone who genuinely appreciated my business. I found this here. Chris Gayler, Kim, and the rest of the staff have been absolutely paramount in the continuing success of my company. I wouldn’t take my business anywhere else.